Useful info

faq

Village opening dates

18 June 2021 - 19 September 2021

Insurance

Temporary suspension of services

All restaurants, bar and supermarket services are guaranteed. We cannot guarantee the opening of each shop and/or attractions.

For more information, please contact us!


Reception opening hours and check-in and check-out times

The reception is open every day 08:00 - 22:00.

Check-in from 16:00 onwards for all accommodation, or from 12:00 for the pitches.

Check-out by 10:00 for all accommodation, or by 12:00 for the pitches.

If checking out later, payment will be required the evening before departure. If arriving outside of the opening hours, the security staff will be there for check-in.


Online Check-in

The Online Check-in service is active! It will allow you to speed up your entry into the structure and start your holiday immediately! To check in online before your arrival, follow the guided procedure at this link. You will receive a Check-in confirmation. Give it to our reception staff with an identity document!

If Online Check-in is not possible, registration will take place at the facility. So valid identity documents are required for each person. Please show your identity card at check-in, and if you're a non-EU citizen then please show your passport. Photos or copies of documents will not be accepted. Documents are required for minors too.

If you are travelling with your pet, please let us know at the time of booking and bring the relevant documents and vaccination certificates with you.


Reception services

You can contact the reception for the following services:

• Check-in and check-out
• Customer care (including telephone)
• Linen and sheet rental
• Luggage storage


Rental supplements

At the reception or at the infopoint you can rent:
• Additional sets of towels (€4)
• Bed linen (€4 for single beds and €8 for double beds)
• Baby set (highchair, tub and cot) (€5 per day)


Water park opening dates

The pools are open every day from 18 June to 18 September.

09:00 - 19:00


Parking

Parking is free inside the village and in the spaces provided near the mobile homes.


Entertainment

Entertainment activities run in the village every day from 18 June to 18 September 2021.

Timetables:
10:00 - 12:00
16:00 - 18:00
20:00 - 22:30

For a detailed programme, please contact the reception or write a message on the Montescudaio Facebook page.


Pet friendly

Four-legged friends are allowed in all accommodations, except for the Safari Tent. They are not allowed in the swimming pool area.

If pets are brought to the accommodation, an additional €60 payment is required at all accommodations for end-of-stay cleaning. For the pitches, there is no extra fee to bring your pet with you.


Facilities for the disabled

For guests with physical impairments, there are accommodations and public toilets with easy access.


WI-FI

Guaranteed coverage in the common areas.


Sport facilities and play areas

Inside the village you'll find a football pitch, table tennis tables, table football and a playground. The water park also has slides and games for the little ones.


Quiet hours

The village has quiet hours between 24:00 and 07:00. It is not possible to drive your car on site between those times.


ATM

An ATM is available in the village.


Infopoint timetables and activities

The Infopoint is open every day from 18 June - 18 September

09:00 - 12:30 | 15:00 - 19:30

You can contact the Infopoint for the following services:

• Tourist information about Cecina and the surrounding area
• Sale of theme park tickets
• Sale of postage stamps
• Bicycle rental
• Football pitch reservations
• Tour reservations


Restaurants opening hours

Restaurant & Pizzeria
open from 19/06 - 18/09
18:30 - 22:30

Pool Bar
open from 18/06 - 18/09
07:30 - 23:00

Take away
Closed


Market opening hours

Market
08:00 - 12:30 | 16:30 - 20:00


Accommodation cleaning

Initial cleaning is included in the price. Each additional clean costs €25.

If pets stay at the accommodation, an additional end-of-stay cleaning fee of €60 is required.


Barbecues

Barbecues are only permitted using the gas stoves supplied with the accommodations that provide them. For more information, please check the details of each accommodation.