We want to guarantee you maximum flexibility, so you can cancel or change the date of your stay and destination up to 24 hours before arrival. In addition, we've included free insurance in the price, so you are also covered for Covid-19.
For more information, see our Operation Relax page.
Arriving in Italy
To better plan your trip, find out the necessary requirements for travelling from your country to Italy: travel restrictions.
If you need more information, you can consult the website viaggiaresicuri.it.
Arriving at the village
You don't need to provide a test result or be vaccinated to enter our facilities, but we will need to take your body temperature. If it's above 37.5 °C, our staff will assist you.
Molecular swab test
This year, thanks to our agreement with Synlab, a leading chain of analysis laboratories in Italy, a new service is now active that allows you to take a molecular swab test during your stay.
Book your test at the hotel Infopoint and receive the results within 12/24 hours, which are also available in English. Take the swab test in the laboratory closest to the village at a special rate reserved for our guests.
We remind you that the use of the mask is mandatory. Children up to 6 years of age and people with disabilities or relevant medical conditions are not required to wear a mask.
You can also buy masks and hygiene products from our market.